Below are several common questions regarding our services.
If your question is not answered here, please contact us.
Carry service is not available for accommodations which are not indicated on the list.
Yes, we open everyday.
Unfortunately, you can not specify delivery times.
Depending on the season and time of day, it may get crowded. We apologize for the inconvenience, but we hope to see you soon.(Saturday, Sunday and public holidays, etc.)
Only group tourists(Over 20 people) are available to make a reservation in advance.
We're sorry, we don't accept credit cards at this time, but you can use transportation IC cards.
Items cannot be accepted
As a rule, we ask you to pick up your luggage by 8p.m.. However, if you cannot come in time please don`t hesitate to contact Crosta Shin-Osaka.
Can be stored for up to 15days. But one item costs 800yen per day.
We apologize for any inconvenience. It is usually less crowded in the morning time.
Yes, a bag on the suitcase considered as one item, In this case, the storage fee will be 800 yen for one item per day.
Umbrella can be stored free if you thrust the umbrella into suitcase.
Only items are OK for preservation at a normal temperature can be stored.
Yes, you can access it freely.
We are not able to hand over items to people without the receipt.
We usually decline but we may be able to accept when using the following site. Please check it for more details.
https://cloak.ecbo.io/en/jr_west（Link to a different site）
Unfortunately, we only accept cash.
If you bring your luggage by 3pm, you are able to specify delivery time. If you are sending to a guesthouse etc. where the staff is not always present, please be sure to pick it up at the delivery address by yourself. The price depends on the size of your luggage.
During high season, home delivery may be canceled. Thank you for your understanding.